FAQs
COMPOST FAQ’s
Why use Merlin’s Magic compost?
Merlin’s magic compost is made at our facility in Nantycaws from green waste sourced locally. It does not have the carbon footprint attached to it that composts shipped across the country have, and it is a prime example of “closed loop” recycling
Does the compost contain Food waste?
No. All Merlin’s magic compost is comprised of green waste only and is certified for organic activities.
Is Merlin’s magic compost PAS100?
Yes. Merlin’s magic compost is audited and tested by the Organic farmers and growers association to achieve this accreditation.
What is the difference between the 2 grades of compost?
Merlin’s magic compost is screened to 2 different sizes, 10mm that is generally supplied in 40l bags and is a good general-purpose compost suitable for pots and young plants. 25mm screened compost contains everything that 10mm has but with the addition of slightly larger woody material which aids drainage, perfect for beds, mulching and larger projects.
What does it cost?
Bagged compost is priced at £2.50 per bag while loose/bulk loads cost £35 per tonne for 10mm organic and £20 per tonne for the 25mm option.
Does it contain peat?
No peat was harmed in the making of Merlin’s magic compost.
Do we add any chemicals to the compost?
No. we do not add anything to our compost to raise or alter nutrient levels,
It comes from the tip, is it safe to use?
Yes, the compost is produced in a self-contained facility at Nantycaws and as a result does not come into contact with household waste or any thing else for that matter, CWM is audited against that fact.
SKIPS / ROLONOFFS FAQ's
Hiring periods
We recommend that a Skip/ Rolonoff is hired for a maximum of 14 days, however, we understand that circumstances sometimes make this impossible. If you believe you will need the skip for a longer period please make the staff aware upon ordering.
Unsafe to move
Skips / Rolonoffs must be level loaded this means the waste does not pass above side levels, if on collection the Skip / Rolonoff is loaded higher than the sides and the driver deems it unsafe to lift the Skip / Rolonoff will be left at site and the customer asked to remove some waste and re book in collection. This will incur a wasted journey charge to the customer.
When filling your skip, start with any heavy bulky items first, laying them flat and working up from the bottom of the skip, saving any small, loose items for the end. Bulky items tend to take up a lot of void spaces, consider safely breaking down these items and other waste such as cardboard boxes to maximise the space in your skip.
What cannot go in the skip?
Our skips are used for non-hazardous waste, listed below are a number of common waste streams that are not accepted in your skip.
Plasterboard
Tyres
Fluorescent tubes
Gas bottles & cylinders
Asbestos
Batteries
Clinical Waste, COSHH
Paint Tins, Petrol, Diesel Oils
Fridges Freezers & Tvs
Why can these not go into skips?
Plasterboard
In 2009 a change to regulations dictating how we dispose of plasterboard was implemented, this means the disposal of gypsum which is the main raw material of plasterboard could no longer be mixed with other waste materials.
Should you require to get rid of plasterboard, depending on quantities you may need to order a skip only for plasterboard, should you only have a small quantity and are having a skip for other waste materials please contact the office as we may be able to offer a bagged collection at the same time as your skip is collected.
Asbestos
Asbestos is classed as hazardous waste falling under The Control of Asbestos Regulations 2012. Due to the risk associated to asbestos, it requires specialist handling and disposal. If you want to dispose of asbestos please seek guidance from an asbestos specialist. CWM’s household recycling centres can accept asbestos, charges may apply.
Fluorescent Tubes
Due to the small amount of mercury contained within Flo-Tubes (Fluorescent Tubes) it is important to separate these from other general items. These cannot be placed into skips and need to be disposed of correctly. CWM’s household recycling centres can accept these, charges may apply.
Fridges, Freezers & TVs
The WEEE Directive (Waste Electrical and Electronic Equipment) was set up to better manage electrical waste within the waste industry. Fridges, Freezers and Tv’s all contain a gas. These cannot be placed in skips. CWM’s household recycling centres can accept these items in, charges may apply.
Tyres
Tyres cannot be accepted into skips. CWM’s household Recycling centres can accept these, charges may apply.
Batteries
Batteries must never go in a skip. This is because they contain dangerous chemicals and metals, so they must be disposed of separately and responsibly. CWM’s household Recycling centres can accept these, charges may apply.
Gas Bottles and Cylinders
Gas cylinders that still have gas in them are extremely dangerous but there is also a risk from empty cylinders as they will always contain residual amounts.
Clinical Waste & COSHH
Medical and chemical waste is hazardous, particularly if handled without the correct safety equipment. Therefore, you’ll need a specialist company to deal with this type of waste removal.
Consider access before you order your skip
Prior to ordering a skip, consider any access issues such as narrow lanes, small gateways etc. Should you have any access concerns please contact the office to discuss these. Skip lorries with a full skip load can often weigh approximately 18 tonnes, this can place a lot of strain on driveways, lanes, especially when removing a full skip, please bear this in mind when choosing the skips location for loading.
Delivery
We will aim to have your skip delivered on your preferred delivery date, however in some very rare instances we may not be able to achieve this date. We will notify you of a change to this delivery date via email or phone giving you freedom to change to another preferred date.
Please ensure you leave correct contact details so our drivers can call ahead for directions and preferred delivery location.
Exchange
This is the process of swapping a skip full of waste for an empty skip, to then be used again, an exchange will be at the same cost as the original skip delivery. This can be done via our booking site cwmskips.co.uk or alternatively you can phone the office.Collection
You can choose your collection date upon ordering, however, should you need this adjusted please contact the office so it can be amended to your referred date.
Road Permits
Where possible, we advise you to have your skip placed on private property, such as on a driveway. If this isn’t possible and you require the skip to be kept on the road/public highway, you will need a Road Permit. If you feel a Road Permit is needed, please include this in your quotation and we will arrange this on your behalf through the local council. A charge of £60.00 Excluding VAT (£72 Including VAT) will be included within your quotation to cover the Road Permit for 1 month.
Road permits can take 3-5 working days to process so please bear this in mind when selecting your preferred delivery date. If your permit cannot be available for your selected delivery date, we will notify you and select a new delivery date.
How can I pay for my skip?
If booking online you can pay via credit or debit card this is a safe secure payment method, alternatively you can phone the office and pay via card.
What is included in the cost of my Skip?
Your delivery and collection fee are included in the cost of the skip along with any permit costs if selected.
Do CWM have the required Permits and Licences?
CWM is a fully licenced Waste Management Company. CWM is a fully licenced waste carrier, by the Environment Agency. CWM has been operating as a Waste Management company for over 20 years. CWM also runs 4 household recycling centres in Carmarthenshire, Waste Transfer Stations and two Material Recycling Facilities (MRF’s).
What happens to my waste?
Once the skip is collected from you, it is then taken to CWM’s Material Recycling facility on Nantycaws where the waste is sorted, all recyclable waste is sent for recycling with any non-recycling waste being broken down to be sent to Energy for Waste (EfW).
WHEELIE BINS FAQ's
How long is the Contract for?
CWM’s wheelie bins are on a rolling 12 month contract. Once a signed contract has been returned to CWM, we aim to delivery out your bins within 72 hours (working days).
Can I Cancel?
CWM requests three months written notice to accept cancellation of the contract after the initial 12 months contract.
Access of bins
All bins must have safe access by the drivers from 6am on your allocated collection day. If there is no safe access to your bin when the driver calls this will go down as a missed collection and you will still be liable for any charges.
Bins Unsafe to move
All bins must be safe to manoeuvre, customers must ensure not to overload the bins, all bin lids must be able to shut completely.
Excess side waste
Should you have excess waste to be collected please book this in with the office prior to your collection day, excess waste will be chargeable. If excess waste has not been booked in via the office the drivers will not collect any excess waste next to / on top of bins
Who is responsible for the bins security at site?
Once delivery of the bins has been made by CWM to the customers site, it is the customers responsibility to ensure the safety / security of the bins. Should bins go missing or are damaged / vandalised at site please contact the office as soon as possible to notify us. You as the customer are liable for any repair / replacement costs.
How do I pay for my wheelie bin service?
When setting up the contract CWM requests a Direct Debit mandate is completed as this is the preferred payment method. You can also make payments via Credit / Debit card over the phone or via Bacs.
When do I pay for my service?
Invoices must be paid within 30 days date of invoice. If an invoice is not paid within these terms your account may be placed on stop. While your account is on stop, no collections will be made, however you will still be liable for these collection charges.
What is included in my Wheelie bin cost?
You will be provided a cost per bin per lift, this will include the initial delivery of the bin, the collection of the bin, the waste disposal, annual duty of care charges and bin rental.
What is the minimum frequency on lifts?
The minimum frequency on lifts is fortnightly, we recommend if you do not have enough waste to fill bins on a fortnightly basis you contact the office to discuss a bag collection service.
What size bin can I have?
We offer the following size bins, 240 litre, 360 litre, 660 litre and 1100 litres.
We can offer all four sizes of bins for General Waste and Dry Mixed Recycling Collections.
On Food waste collections the only size bin we can offer is 240 litre.
On Glass the largest bin that can be offered is 660 litre.